Privacy Policy

Introduction

FareCzar Private Limited, operating under the brand name FareCzar (“FareCzar”, “we”, “us” or “our”), respects your privacy and is committed to protecting personal information collected through our website, https://fareczar.com (the “Website”).

FareCzar provides travel technology infrastructure and solutions such as airfare products for travel management companies, travel agencies, tour operators and other travel businesses. Our services include technology platforms and related business solutions.

This Privacy Policy explains what personal information we collect through our public-facing Website, how we use and protect it, when we may share it, and how you can contact us regarding your information.

This policy primarily covers visits to our Website, contact enquiries and related communications. If you use a separate FareCzar or FareWing application, booking platform or other service, additional privacy notices may apply to the personal information processed through those services.

By visiting our Website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent separately.

Information We Collect

We may collect the following categories of personal information when you interact with our Website.

Information You Provide

When you submit a contact form, request information about our services, or communicate with us, we may collect:

• Name.
• Business email address.
• Telephone number, if provided.
• Company or organisation name.
• Job title or professional role, if provided.
• The content of your enquiry, message or other communication.
• Any other information you voluntarily provide through our Website.

Please do not submit passwords, payment card details, passport information or other sensitive information through a general enquiry form.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, depending on the tools and settings we use. This may include:

• Internet Protocol (IP) address.
• Browser type and version.
• Device and operating system information.
• Pages visited and interactions with Website features.
• Referring website or source.
• Approximate geographic location derived from technical information.
• Visit timestamps, session information and diagnostic data.

We use this information, where appropriate, to understand Website usage, maintain security, diagnose technical problems and improve Website performance.

Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, scripts and similar technologies to support essential functionality, understand visitor behaviour and measure Website performance.

These technologies may be operated by FareCzar or by third-party service providers, depending on the tools deployed on our Website.

For more information, see Cookies, Analytics and Website Tracking.

How We Use Personal Information

We may process personal information for the following purposes:

• Responding to enquiries: To reply to requests, provide information about our services and arrange business discussions or product demonstrations.
• Business communications: To communicate with prospective customers, existing business contacts and partners about relevant enquiries and service requirements.
• Website operation: To maintain, troubleshoot, secure and improve our Website.
• Analytics and performance: To understand visitor traffic, evaluate Website performance and improve the user experience.
• Security and fraud prevention: To identify suspicious activity, prevent misuse and protect our Website and systems.
• Legal compliance: To comply with applicable laws, lawful requests and legitimate legal obligations.

We will not use personal information for purposes that are incompatible with the purposes disclosed to you, unless permitted by applicable law.

We will seek consent or identify another valid legal basis where required by applicable law.

Legal Basis for Processing

We process personal information in accordance with applicable data protection laws.

Depending on the circumstances and the law that applies, processing may be based on your consent, steps requested by you before entering into a business relationship, legitimate interests where legally permitted, or compliance with legal obligations.

Where consent is required, we will provide appropriate information about the relevant processing and obtain consent before undertaking that activity. You may withdraw consent in accordance with applicable law, although this will not affect processing that was lawful before withdrawal.

Cookies, Analytics and Website Tracking

Purpose of Cookies

Cookies and similar technologies may be used to:

• Enable essential Website functions.
• Maintain security and prevent abuse.
• Measure Website traffic and usage.
• Understand how visitors navigate our pages.
• Improve Website content, performance and usability.

Third-Party Analytics

We may use third-party analytics services to understand how visitors use our Website. Such providers may process technical and usage information in accordance with their own terms and privacy notices.

The specific analytics providers and technologies used by FareCzar will be identified or disclosed as appropriate once our Website configuration has been confirmed.

Managing Cookies

You may be able to manage or disable cookies through your browser settings. Where required by applicable law, we will provide appropriate controls for obtaining and managing consent for non-essential cookies or similar technologies.

Disabling certain cookies may affect Website functionality.

Sharing of Personal Information

We do not disclose personal information indiscriminately. We may share it with the following categories of recipients where necessary and lawful:

• Website hosting and infrastructure providers: To host, deliver, secure and maintain the Website.
• Analytics providers: To measure Website usage and performance.
• Communication and form-processing providers: To receive, deliver and manage contact enquiries.
• Professional advisers: Such as legal, accounting or compliance advisers, where reasonably necessary.
• Government authorities and other recipients: Where disclosure is required by applicable law or necessary to establish, exercise or defend legal claims.
• Business transaction parties: In connection with a proposed or completed merger, acquisition, restructuring or sale of relevant business assets, subject to applicable law.

We expect relevant service providers to handle personal information appropriately and, where required, under suitable contractual confidentiality and data protection obligations.

We do not sell personal information to third parties for their own marketing purposes. We will update this statement if our practices change, subject to applicable law.

International Data Processing and Transfers

Our Website may be accessed by visitors from India and other countries. Depending on our hosting, analytics and communication arrangements, personal information may be processed or stored in countries other than the country in which it was collected.

Where personal information is transferred internationally, we will comply with applicable legal requirements governing such transfers and implement required safeguards where applicable.

The countries in which our Website-related service providers store or process information depend on the providers and configurations we use.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

In determining retention periods, we consider the nature of the information, the purpose for which it was collected, the duration of our business communications, security requirements and applicable legal obligations.

Enquiry information will be reviewed periodically and deleted or anonymised when it is no longer needed, subject to applicable retention requirements.

Technical logs and analytics data may be retained for different periods depending on the relevant system, configuration and purpose.

Data Security

We take reasonable measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Depending on the systems and services deployed, these measures may include access controls, appropriate authentication, security monitoring, software updates, restricted access to business communications and contractual safeguards with service providers.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate action and provide notifications to affected individuals or authorities where required by applicable law.

Your Privacy Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• Request information about personal data processed by us.
• Request correction or updating of inaccurate or incomplete personal information.
• Request erasure of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance or privacy-related complaint.
• Exercise other rights available under applicable law.

To exercise a right, please contact us using the details in Contact Us. We may need to verify your identity before responding to a request.

We will review and respond to requests within the timelines and subject to the conditions prescribed by applicable law. Certain information may need to be retained where legally required or where another lawful exception applies.

If you are located in a jurisdiction that grants additional privacy rights, those rights may also apply to you.

Third-Party Websites and Services

Our Website may contain links to third-party websites, platforms or services. Those third parties may have their own privacy policies and data collection practices.

FareCzar does not control the privacy practices of third-party websites that it does not operate. We encourage you to review the relevant privacy notices before providing personal information to those services.

Children’s Privacy

Our public-facing Website is intended primarily for business users, professionals and organisations. It is not designed to solicit personal information directly from children.

We do not knowingly collect children’s personal data through our general business enquiry forms for purposes prohibited by applicable law.

If you believe that personal information has been submitted inappropriately, please contact us so that we can assess the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Website, business operations, service providers, data practices or applicable law.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or seek consent for material changes.

We encourage visitors to review this page periodically.

Contact Us

If you have questions, concerns, requests or complaints relating to this Privacy Policy or our handling of personal information, you may contact us using the details below.

Please include sufficient details about your enquiry for us to understand and respond to your request. We may request additional information where reasonably necessary to verify your identity.

This Privacy Policy applies to the FareCzar public-facing Website as described above. Separate privacy notices may apply to other FareCzar or FareWing products, applications and services.